SHIPPING / RETURNS / REFUNDS
SHIPPING
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We are currently shipping to Canada and the United States only for online purchased from our website SHOP.
If you live in another country and are interested in making a purchase from the website, please email us to make arrangements. Emails can be sent to mi.design@sympatico.ca. Subject line: Purchase Inquiry. Please include the title of the Oil Painting piece you are interested in purchasing as well as your full address including country. This will be used to determine the correct shipping costs.
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We ship your purchases via Canada Post Xpress Post. It includes a tracking number and insurance on the shipment. Once your purchase has been shipped, we will email you the tracking number.
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Full payment of the purchase and shipping is required before we ship your purchase to you.
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Any additional charges such as taxes and duties are the responsibility of the purchaser.
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RETURNS
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We understand that sometimes online purchases are not as you, the purchaser, may have expected or you may be undecided about the purchase when it arrives. Every effort is made to provide clear images that realistically represent each Oil Painting piece available for purchase online from our website SHOP so that you purchase the piece that is right for you.
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All artwork is photographed before packing. It is guaranteed scratch free and without marks, damage or defects when it is packaged for shipping to you.
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Every effort is made to package your purchase securely and keep it safe from any damage during shipping.
If you have decided to return your purchase, our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund.
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Please note that only regular priced items may be returned for a refund. Unfortunately, sale items or those purchased using a discount coupon or discount code cannot be returned for a refund.
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To be eligible for a return, your item must be unused and in the same condition that it was shipped to you in. It must also be shipped back to us at your expense in the original packaging you received it in.
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REFUNDS (if applicable)
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on its condition when it arrived back to us.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping for the order will be deducted from your refund.
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DAMAGED SHIPMENTS
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Full refunds (including shipping) will only be issued for purchases damaged during shipping. In this case, you must notify us immediately by email. Emails can be sent to mi.design@sympatico.ca. Subject line: Damaged Shipment. Please include your name, full address and photos of the damage to the packaging and the artwork.
These will be necessary to file an insurance claim with our shipper Canada Post. Make sure you retain all of the shipping materials as Canada Post will be following up with you in regards to the claim.
Once the claim has been settled, you can ship the damaged artwork back to us at:
Mi Design
c/o Judy Sherman
89 Temperance Street, Aurora ON L4G 2R1
Once we have received the damaged goods, we will contact you by email with a confirmation number and a credit will automatically be applied to your credit card or original method of payment.
If you have not received your refund within 7 days, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please email us at mi.design@sympatico.ca. Subject Line: No Refund Received. Please include your name, full address and your confirmation number.